Refund Policy

Last Updated: July 24, 2025

This Refund Policy outlines the terms under which our website ("we," "us," or "our"), which provides AI-powered solutions for extracting hardcoded subtitles and on-screen text from videos, speech-to-text transcription, format conversion, and subtitle editing (collectively, the "Services"), offers refunds for paid features or subscriptions. We aim to ensure fairness and transparency in our refund process. By purchasing or using our Services, you agree to this Refund Policy.

1. General Refund Conditions

We offer refunds for certain paid Services under specific circumstances, as outlined below. Refunds are processed through our third-party payment processor and may take 5–10 business days to appear in your account, depending on your payment method and financial institution.

2. Eligibility for Refunds

You may be eligible for a refund in the following cases:

a. Subscription-Based Services

  • Cancellation Within Trial Period: If you subscribe to a premium plan (e.g., access to advanced features for subtitle extraction, transcription, format conversion, or subtitle editing) that includes a free trial, you may cancel during the trial period without being charged, provided you cancel before the trial ends.
  • Money-Back Guarantee: If we offer a money-back guarantee for a specific subscription plan (as indicated at the time of purchase), you may request a full refund within the specified period (e.g., 14 days from the purchase date) by contacting us at [email protected].. The refund will be issued provided you have not excessively used the Services (e.g., processing an unreasonable volume of content).
  • Non-Delivery of Service: If we fail to provide access to the paid Services due to technical issues on our end, and we cannot resolve the issue within a reasonable timeframe, you may request a full refund.

b. Pay-Per-Use or One-Time Purchases

  • Service Failure: If you purchase a one-time service (e.g., processing a specific video for subtitle extraction or format conversion) and our system fails to deliver the expected output (e.g., SRT or PDF file) due to a technical error on our part, you may request a refund for that transaction.
  • Unsatisfactory Output: Refunds will not be issued for dissatisfaction with the accuracy of AI-generated outputs (e.g., extracted subtitles, transcriptions, or edited subtitles), as the accuracy of AI processing is not guaranteed and depends on factors such as video quality or audio clarity. However, we may offer credits or reprocessing at our discretion.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • You change your mind after the trial period or money-back guarantee period has expired.
  • You fail to comply with our Terms of Service, including uploading content that violates intellectual property rights or applicable laws.
  • The Services function as intended, but the output does not meet your expectations due to limitations in AI technology or the quality of the uploaded content.
  • You have used a significant portion of the Services (e.g., processed multiple videos or downloaded outputs) before requesting a refund.

4. How to Request a Refund

To request a refund, please contact us at [email protected]. with the following information:

  • Your account details (e.g., email address associated with your account).
  • Order or transaction ID for the purchase.
  • A brief explanation of why you are requesting a refund.

We will review your request and respond within 5 business days. If approved, the refund will be processed through the original payment method.

5. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges, but it does not automatically entitle you to a refund for the current billing period, except as outlined in Section 2. After cancellation, you may continue to access premium features until the end of the current billing cycle.

6. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our Services or legal requirements. We will notify you of significant changes via email or a notice on our website. The "Last Updated" date at the top indicates when this policy was last revised.

7. Contact Us

If you have questions or concerns about this Refund Policy, please contact us at [email protected].. We will respond to your inquiries promptly.

By using our Services, you acknowledge that you have read, understood, and agree to this Refund Policy.