Privacy Policy

Last Updated: July 24, 2025

This Privacy Policy explains how our website ("we," "us," or "our"), which provides AI-powered solutions for extracting hardcoded subtitles and on-screen text from videos, handles your personal information. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your data. By using our website and services, including features such as hardcoded subtitle extraction, speech-to-text transcription, format conversion, and subtitle editing (collectively, the "Services"), you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our Services:

a. Information You Provide

  • Account Information: When you create an account, we may collect your name, email address, and any other information you provide during registration.
  • Uploaded Content: Videos or other files you upload for subtitle extraction, speech-to-text transcription, format conversion, or subtitle editing.
  • User Inputs: Any text, preferences, or settings you provide when using our Services, such as language preferences, edited subtitles, or export format choices (e.g., SRT or PDF).
  • Payment Information: If you purchase premium features, we collect payment details through our third-party payment processor. We do not store your credit card information directly.

b. Automatically Collected Information

  • Usage Data: Information about how you interact with our website, such as pages visited, features used (including subtitle editing tools), and time spent on the site.
  • Device and Technical Data: IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies to enhance your experience, analyze usage, and improve our Services. You can manage cookie preferences through your browser settings.

c. Third-Party Information

  • We may receive information from third-party services (e.g., analytics providers or payment processors) to support our Services, such as usage statistics or transaction confirmations.

2. How We Use Your Information

We use your information to provide, improve, and personalize our Services. Specific uses include:

  • Processing uploaded videos to extract hardcoded subtitles, perform speech-to-text transcription, convert formats, or enable subtitle editing.
  • Managing your account and responding to your inquiries or support requests.
  • Improving our AI algorithms and Services through aggregated and anonymized data analysis.
  • Sending you updates, promotional materials, or service-related communications (you may opt out of marketing emails).
  • Ensuring the security and integrity of our website, including detecting and preventing fraud or abuse.
  • Complying with legal obligations or enforcing our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • Service Providers: We work with third-party providers (e.g., cloud storage, payment processors, or analytics tools) to operate our Services. These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
  • Business Transfers: If our company is involved in a merger, acquisition, or sale, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
  • Aggregated Data: We may share anonymized, aggregated data (e.g., usage statistics) that cannot identify you individually.

4. Data Storage and Security

We store your data securely using industry-standard measures, such as encryption and access controls. Uploaded videos, edited subtitles, and extracted outputs (e.g., SRT or PDF files) are temporarily stored for processing and may be deleted after a specified period, unless you choose to save them in your account. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and Update: You can access or update your account information through your account settings.
  • Delete: You can request deletion of your account and associated data by contacting us at [email protected].
  • Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in our emails.
  • Cookies: You can disable cookies through your browser settings, though this may affect your ability to use certain features.
  • Data Portability: You can request a copy of your data, such as exported SRT or PDF files or edited subtitles, in a structured format.

If you are in the European Union or other regions with data protection laws, you may have additional rights, such as the right to restrict processing or object to certain uses of your data. Contact us to exercise these rights.

6. International Data Transfers

Our Services are operated globally, and your data may be processed in countries outside your region, including the United States. We ensure that any international data transfers comply with applicable data protection laws, such as by using standard contractual clauses.

7. Retention of Data

We retain your personal information only for as long as necessary to provide the Services or comply with legal obligations. For example:

  • Account information is retained until you delete your account.
  • Uploaded videos, edited subtitles, and output files are retained temporarily for processing unless saved in your account.
  • Usage data is retained in anonymized form for analytics purposes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our Services are not intended for users under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The "Last Updated" date at the top indicates when this policy was last revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].

By using our Services, you acknowledge that you have read and understood this Privacy Policy.